Hello! Welcome to Sweet Kitty Anime Store! We are happy that you visited us.

Store location:
18111 East Valley Hwy. S #103
Kent, WA 98032


Telephone: 425-251-8686




Order Process:
Orders received usually takes 1 business days to ship out. Certain popular items may take longer time due to the high demand. Orders will be served as First Come, First Served basis. Our inventory currently changes, if you are looking for a certain item, and is not available in the website, please feel free to contact us. All items are shipped within 24 hours of order. Most orders are shipped through USPS regular mail such as First Class Mail, Parcel Post, or Priority Mail. For faster and safe services, upon customer's request, we can provide Express Mail shipped within 1-2 days (extra cost).



Shipping & Handling:
US orders-
Orders $0.01-25.00 flat rate Shipping and Handling is $6.00
$25.01-50.00 flat rate Shipping and Handling is $7.50
$50.01-75.00 flat rate Shipping and Handling is $9.00
$75.01-100.00 flat rate Shipping and Handling is $10.00
$100.01 and up flat rate shipping and handling is FREE



Foreign Country Orders:

Foreign ( Non-USA) customers will be charged 50% of the total order for shipping and Handling. For example, a 20.00 order will be paying 10.00 for shipping and handling.

We reserve the right to cancel any foreign country order if the total order amount is less than 20.00.



Shipping Liability:
Orders are usually shipped by USPS First Class Mail, Priority Mail, Parcel Post, and International First Class Parcel with NO tracking number for foreign orders. Sweet Kitty is NOT liable for any lost or stolen items in the mail. Upon request, we can ship your order by the following services with extra charge, please ask a quote first.
-UPS www.ups.com
-FEDEX www.fedex.com

Order Information/ Questions:
Email us at: mail@ sweetkittyanime.com.
Please be specific w/ your question or concern.
Leave your name, your question/concern, and a contact information for us to reply to you (ei. email, telephone, mail, etc.)
We will gladly answer your question as promptly as we could.

Payment
Paypal preferred. but we also take Visa, Master and Discover cards. If you want to mail payment, you can send Postal Money Order, Money order or Certified/Cashiers Check but no personal check please. The address to send the payment is:

Sweet Kitty
18111 East Valley Hwy. S #103
Kent, WA 98058
425.251.8686


Tax:
Tax is applied to Washington state residents only.

Age:
You must be 18 years old or older to order with credit cards.

Prices:
All prices are subject to change without notice.


Return Policy
14 Days Money Back Guarantee
Thank you for ordering online with sweetkittyanime.com. We hope that you enjoy your purchase. In the event that you are unhappy for any reason with the item purchased please follow the directions below for returns.



*Please note the following information prior to returning the order:

-Please email us for the reason why you want to return your order.

-Returns must be made within 14 days of the purchase of the item.

-Although Sweet Kitty gives free shipping (on orders more than $100.00) when an order is made, we charge the shipping fee, that Sweet Kitty pays, when the order is returned.

-On orders that shipping cost is applied, Shipping & handling fees are non-refundable.

-Refunds or replacement can be made on full priced merchandise only.



Return Directions:

Returns should be made to:
Sweet Kitty
18111 East Valley Hwy. S. #103
Kent, WA 98032
USA

Please include a copy of the order receipt in your return package and allow 4 weeks for returns to be processed. For any questions or comments about your order, please email to: mail@sweetkittyanime.com

It is very important that you insure all parcels for your protection.

Full refund or free replacement will be made for proven manufacturing defects. A restocking fee of 15% on invoice price will be charged for all other cases.

Canceled and Returned Order
All canceled and returned orders are subject to a 15% cancellation fee. For any questions or comments about your order, please email to: mail@sweetkittyanime.com

Exchange
We will exchange any defective discs except Region incompatibilities. Please read the product descriptions carefully before you make a purchase.

For any questions or comments about your order, please email to: mail@sweetkittyanime.com

mail@sweetkittyanime.com

Pre-Order Policy * Any item listed as a Pre-Order, whether in a category or the Pre-Order section, has not arrived but is available to be ordered, as we have an order already placed for the merchandise in question. The item(s) are not actually in stock until word "Pre-Order" is removed from the heading.

* At this time, only credit/debit cards may be used for pre-orders. Credit cards will not be charged until we have confirmation that the items have been shipped by the manufacturer. We cannot accept Paypal at this time for pre-orders due to the Paypal user agreement stating that all items purchased with Paypal must ship within 7 days. If there is a specific item(s) you want and could only use Paypal, please email us at mail@sweetkittyanime.com and let us know your request. Please include your contact information. We can accommodate your needs as soon as the item(s) arrive in our store. This way, we have a record of your request and have it set aside for you.

* If a pre-order item is ordered at the same time as an in stock item, the entire order will be sent all together with the pre-order items.

* While we will not be aware of the condition of the items until they arrive, we will strive to provide the best quality items as always for all pre-orders before listing the remainder of the items on our site as "In Stock".

* We generally order more than enough to cover all pre-orders, but in the odd occurrence that partial orders are received or delayed, we will fill all pre-orders first before listing any remaining items on the site. We will do everything possible to fill all pre-orders in a timely fashion should a shortage from the manufacturer or wholesaler occur.

* Please note, with any pre-order, assortments or items themselves may be changed by the manufacturer at any time, and thus shipments may be changed, delayed or cancelled. If we are unable to fulfill any pre-order due to a change by the manufacturer, the pre-order will be cancelled and the customer notified immediately via the e-mail address used at the time of the order. At any time, we reserve the right to close any pre-order if there are an excessive amount of pre-orders for a specific item, in order to guarantee all orders to be filled fairly and in a timely fashion.

*Payment- as you order through our site, we will hold your credit/debit card information until the items arrive. We will NOT charge your card until your order is ready to ship. As a reminder, we do NOT, sell or share your information. We respect your privacy and your personal information. (see our Privacy Policy)